999bet Privacy Policy – How We Protect Your Data

Last updated: January 2025

1. Introduction and Scope

This privacy policy applies to all services and products on the 999bet platform. When you browse our website, create an account, or use our gaming and betting services, you are considered to have accepted the terms of this policy.

999bet places the highest importance on user privacy. We believe your personal information is your asset, and it is our responsibility to give you a clear understanding of how it is stored and used. Alongside this policy, please also read our Terms and Conditions, as both documents together define the relationship between you and 999bet.

This policy has been written in Bengali with users in Bangladesh in mind. If anything is unclear, please contact our support team.

2. Types of Information Collected

999bet collects user information in various ways. The following types of information are generally collected:

Identity Information

At the time of account registration, your full name, date of birth, national ID number (for verification purposes), and photo may be collected.

Contact Information

Mobile number, email address, and residential address — these details are used for account management, security notifications, and necessary communications.

Financial Information

Deposit and withdrawal transaction details, payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction history are stored.

Gaming Activity Information

Your game play history, bet amounts, win/loss records, bonus usage details, and participation in VIP programs are logged.

Technical Information

Your IP address, device type and operating system, browser information, access times, and cookie data are recorded automatically.

3. Purpose of Data Use

Collected information is used only for specific and lawful purposes. 999bet uses your information for the following:

Account Verification

Identity information provided at registration is used to confirm the authenticity of an account and to prevent fraudulent activity.

Service Operations

Transaction information is required to correctly process your deposits, withdrawals, bonus claims, and gaming activity.

Important Notifications

Contact information is used to send account security alerts, transaction confirmations, and policy change notifications.

Service Improvement

User experience is analysed to improve site performance, plan new games and features, and resolve technical issues.

Responsible Gaming

Gaming activity data is monitored to identify unusual behaviour, and where necessary, action is taken in accordance with the Responsible Gaming guidelines.

Legal Compliance

Storing information is necessary to meet relevant legal obligations and to respond to lawful requests from authorities.

4. Sharing Information with Third Parties

999bet never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

                Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your transactions.
              

                Technology Service Providers: Information may be shared on a limited basis with technology companies whose services are used to manage the site's infrastructure, security systems, and analytics.
              

                Legal Authorities: Information may be provided to relevant authorities in response to a lawful order or investigation under Bangladeshi law.
              

                Fraud Prevention: Information may be verified with specialist agencies to detect suspected fraudulent activity or money laundering.
              

Your information is not transferred to third parties for any purpose other than those listed above.

5. Cookies and Tracking Technologies

The 999bet website and app use cookies and similar tracking technologies. These are small data files stored on your browser or device that help improve the site's functionality.

Essential Cookies

These cookies are essential for remembering your login state, maintaining session security, and preventing fraud. Without them, the site will not function properly.

Analytics Cookies

These cookies collect information to help understand which parts of the site users visit most. This data is entirely anonymous and is used for site improvement.

Preference Cookies

These cookies store your preferences — such as language choice, theme settings, and other personalised experiences.

You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may affect some important site functions.

6. Data Storage and Security

999bet maintains industry-standard security measures to protect your information. The main protective measures are described below:

SSL Encryption

All communication between you and the site is protected by SSL/TLS encryption, which prevents third-party access while data is being transmitted.

Secure Servers

All data is stored on secure servers, and firewalls and anti-intrusion systems are active to prevent unauthorised access.

Access Control

Only staff members who require access for their work can view specific data. All access is logged and regularly audited.

Regular Security Checks

Regular security checks are carried out to identify system vulnerabilities, and any identified issues are resolved promptly.

Data Retention Period

All your information is retained while your account is active. Even after an account is closed, information may be retained for a set period for legal obligations, dispute resolution, or fraud investigations. Financial transaction records generally require longer-term retention.

7. Your Rights and Choices

As a 999bet user, you have several important rights regarding your own information:

Right to Access

You can request to know what information we hold about you. Contact us through the support team and the information will be provided within the designated timeframe.

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or directly via support.

Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, it may not be possible to fulfil this request in full where there are legal obligations or ongoing disputes.

Right to Opt Out of Marketing

If you do not wish to receive promotional communications beyond essential account notifications, you can turn them off from your account settings.

Right to Data Portability

You can request to receive your own information in a structured format so that you can use it elsewhere if needed.

To exercise these rights, contact our support team via 24/7 live chat or email. Support is available in both Bengali and English.

8. Protection of Minors

999bet strictly does not provide services to anyone under the age of 21. This platform is for adults aged 21+ only.

Age is verified during the registration process, and accounts are not activated if verification fails. If we become aware that information has been collected from a person under the age of 21, it will be deleted immediately and the relevant account will be suspended.

Our Responsible Gaming policy contains further details on measures taken to protect minors. Parents can use parental control software to prevent their children from accessing sites of this kind.

9. Policy on Data Transfers

Servers and technology infrastructure located in various countries may be used to operate 999bet's services. As a result, your information may be processed or stored outside Bangladesh.

Regardless of where data is processed, the protection standards set out in this privacy policy are maintained. Appropriate contractual safeguards are ensured for data transfers.

10. Policy Changes and Notification

999bet reserves the right to update this privacy policy as needed. The following process is followed when changes are made:

For significant changes, a notification will be sent to your registered email or mobile number.
Updated policies take effect from the date they are published on the site.
Continued use of the site after changes have been made will be considered as acceptance of the new policy.
If you do not agree with the changes, you will have the option to close your account and request deletion of your data.

The date of the last update will always be shown at the top of the page. To learn more about our general policies, visit the About Us page.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

Live Chat

Speak directly with a support representative via live chat from any page on the site. This is the fastest way to get a response on privacy-related matters.

Email Support

For formal requests relating to privacy, contact us by email:

[email protected]

You can also visit our FAQ section for answers to common privacy questions, where detailed responses to frequently asked questions are compiled.